MyLimb Support
Need help, want to report something, or have a question about your account? You’re in the right place.
MyLimb is operated by MyLimb Tech, Inc., a Delaware corporation.
Contact us
Use the contact form below — every message reaches a person.
To help us help you faster, include:
- the email address on your MyLimb account;
- what you were trying to do;
- what happened instead;
- a link or screenshot description if you have one;
- your phone model and OS version (Settings → General → About on iPhone, Settings → About phone on Android) if it’s a bug.
Prefer email? support@mylimb.org for anything general, privacy@mylimb.org for privacy and data requests, safety@mylimb.org for child safety, copyright@mylimb.org for copyright notices. All four reach the same team.
What to expect
| What you’re contacting us about | We aim to respond within |
|---|---|
| Reports of harmful content or behavior | 24 hours |
| Child-safety reports | Prioritized ahead of all other reports |
| Account access problems (can’t sign in, didn’t get your code) | 1 business day |
| Account deletion requests | 3 business days to confirm, then completed as described on our deletion page |
| Privacy requests (access, correction, deletion of your data) | Acknowledged within 3 business days; completed usually much sooner, within 45 days at most (the law allows a further 45 in complex cases — we’d tell you) |
| Bugs, feedback, everything else | 2–3 business days |
We’re a small team. Replies may be slower over weekends and US public holidays.
Report content or a member
In the app:
- Report a post or comment — every post and comment has a report option. Tap it, choose a reason, and add a note if it helps. Available reasons: spam, harassment, hate speech, violence, inappropriate content, misinformation, copyright, privacy, impersonation, self-harm, child safety or exploitation, illegal content, or other.
- Report a member — open their profile, tap ⋯, then Report @username. The same option is on the ⋯ menu of any of their posts or comments.
- Block a member — open their profile, tap ⋯, then Block @username. They stop seeing you and you stop seeing them, and we don’t tell them you did it. Manage your list at Profile → Settings → Blocked members.
From this page — use the contact form with the topic Report content or a member, and include a link to the content.
Child safety — anything involving a minor: report it in the app and contact us immediately through the contact form with the topic Child safety concern, or email safety@mylimb.org. These are prioritized ahead of everything else. If a child is in immediate danger, contact law enforcement first — in the US, call 911, or report to the NCMEC CyberTipline at 1-800-843-5678 or report.cybertip.org.
Copyright — send DMCA notices to copyright@mylimb.org, or through the contact form with the topic Copyright, as described in our Terms of Service.
Emergencies — MyLimb is not a crisis service. If you or someone else is in immediate danger, call 911 or your local emergency number. In the US, the Suicide & Crisis Lifeline is available at 988, by call or text, at any time.
We aim to review every report within 24 hours. We’ll let you know when we’ve acted. We will not tell the person you reported who reported them. We can’t share details of action taken against another member’s account.
Common questions
I didn’t get my sign-in code. Check spam and junk folders. Codes can take a minute — they’re 6 digits and expire after 10 minutes, so request a fresh one if yours has gone stale. If there’s still nothing after five minutes, request a new one, and if it still doesn’t arrive, contact us and we’ll check whether your address is being blocked. One more thing: three wrong attempts pause sign-in for 30 minutes — wait it out rather than retrying.
I’ve lost access to the email address on my account. Because your email address is the only way we can identify you, we may not be able to recover an account whose mailbox you’ve lost. Contact us from any address you can receive mail at, with the old address and your display name, and we’ll tell you either way. We will never ask for health details or photos as proof.
I want to change my email address. Contact us with the address on your account and the new one. We’ll confirm the change with you at the address on your account before making it.
How do I delete my account? Profile → Settings → scroll to Danger zone → Delete my account, in the app or on the web. See Delete your account for the full process and the no-app option.
How do I stop notifications? Profile → Settings → Notifications, where you can turn off push, email and in-app notifications by type. You can also turn off push at the operating-system level in your phone’s settings.
Something I posted was removed. If a post of yours disappeared, contact us — we’ll tell you why and take another look.
I want a copy of my data. Use the contact form with the topic Privacy request — see the Privacy Policy for what we hold and your rights.
Is MyLimb free? Yes. MyLimb is free to join and use. There are no subscriptions, no in-app purchases, we don’t run ads, and we don’t sell your data. If you ever see a charge claiming to be from MyLimb, it isn’t us — tell us.
Does deleting the app delete my account? No — deleting the app from your phone is not the same as deleting your account. Your account and your data stay in place until you delete the account itself: see Delete your account.
Can you give me medical advice? No. MyLimb is a peer community, not a medical service, and nothing on it is a substitute for a qualified clinician. See our Terms of Service.
Privacy and data requests
To access, correct, or delete your personal information, or to withdraw consent, use the contact form with the topic Privacy request or email privacy@mylimb.org, and include the email address on your account — we verify every privacy request with that address before acting on it.
We aim to acknowledge within 3 business days and to complete your request usually much sooner, within 45 days at most (the law allows a further 45 in complex cases — we’d tell you).
If you’re not satisfied with how we handled a privacy request, reply and ask for a review — a different person will look at it. Full detail is in our Privacy Policy.
Accessibility
If any part of MyLimb is hard to use with a screen reader, switch control, voice control, or one hand, please tell us through the contact form with the topic Accessibility. We want to hear about it and we will fix what we can.
Our policies
- Community Guidelines — what’s welcome here and what isn’t
- Terms of Service — the agreement you accept when you use MyLimb
- Privacy Policy — what information we collect and what we do with it
- Delete your account — how to leave, with or without the app
Who operates MyLimb
MyLimb Tech, Inc., a Delaware corporation.
- General contact: support@mylimb.org, or the contact form on this page
- Privacy and data protection: privacy@mylimb.org
- Child safety: safety@mylimb.org
- Copyright: copyright@mylimb.org
- Website: www.mylimb.org